Support
Frequently Asked Questions
Everything you need to know before and after your order.
01
How do I place an order?
Browse the store, add items to your cart, and select Cash on Delivery at checkout. No advance payment, no risk.
02
Do you offer Cash on Delivery?
Yes, always. Every order on ELITAIRE is COD. You do not pay a single rupee until your order is at your door.
03
Will I get 10% off my first order?
Yes. Your 10% discount is applied automatically at checkout. No code needed. It is our welcome gift to you.
04
How long does delivery take?
Most orders are delivered within 8 to 10 working days across Pakistan. This includes sourcing, quality checking, packing, and courier delivery.
05
Is there free delivery?
Yes. Orders over PKR 6500 qualify for free delivery automatically. A standard shipping fee applies on orders below that.
06
How will I track my order?
Once dispatched, we will send your tracking details via WhatsApp or email so you can follow your package in real time.
07
Can I cancel my order?
Yes, as long as it has not been dispatched yet. Message us on WhatsApp as soon as possible and we will sort it immediately.
08
What if I receive a wrong or damaged item?
That is entirely on us and we will fix it. Contact us within 48 hours of delivery with a clear photo or video and we will arrange an exchange promptly.
09
Do you ship across all of Pakistan?
Yes, nationwide. From Karachi to Gilgit, we deliver everywhere in Pakistan.
10
Still have a question?
We are always here. Message us on WhatsApp: +92 334 141 0792 or email us at support@shopelitaire.com. We respond as soon as possible.